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Policies and Ordering Information
In the Know




EtchOSketch.com would LUVLUVLUV to do business with your business.Please fill out the form below to become a vendor & I’ll send you the login information when you’re approved. Most inquiries are approved within 48 hours.All inquiries are appreciated.

First Time order minimum $150

Reorder minimum $100

A 50% deposit is needed at the time your order is placed & your balance will be charged at the time of shipment. Please fill out cc authorization form that’s attached.


Payment

If you’re not comfortable giving payment information via computer, please call me at 940.391.7546. I’ll be happy to take your order &/or your payment over the phone. I take checks, Mastercard, Visa, Discover and Paypal. No terms are accepted at this time.


Returns

If you’re not completely satisfied with your merchandise, please contact me at 940.391.7546 within 5 days of receiving you product. I will not accept contact through e-mail or Facebook.When you get the ok to send your product back, & when I receive the merchandise via FED EX ONLY & it’s in the same shape as when I had originally shipped it, I’ll then be happy to make a return or an exchange. ON CUSTOM ORDERS: I’m fair. Each customer will be taken as a case by case basis.


Breakage

If anything breaks in the shipment process, you’ll need to notify me within 3 days. I’ll be happy to remake the broken pieces in a timely fashion.

 

Shipping & Turnaround Time

Turnaround time depends on how busy I am. I’m not a next day service, because most of what I do is custom & handmade. If it’s a reasonable order that you want & it’s a reasonable time frame, I’ll get it done. Most orders that are 4 -12 pieces usually takes me 5–10 DAYS.Any order over 12 pieces will usually take me 2-3 WEEKS.

On my items that are on hand & already made, I can usually send out that day or the NEXT day.

I ship FED EX on most items.Shipping will vary depending on amount, weight, where you are & if you want it shipped faster than ground.

http://etchosketch.com/CCauthletter.pdf

http://etchosketch.com/resalecertificate.pdf



Our wholesale area is only available to our registered wholesale vendors. Would you like to wholesale our products? Apply Here to become a vendor and we will send you log in information shortly if you are approved.

Your Email Address:
Wholesale Password:

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If you are interested in custom glassware, please leave your info & I'll be happy to contact you. I can then do the order over the phone.

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