Returns
If you’re not completely satisfied with your merchandise, please contact me at 940.391.7546 within 5 days of receiving you product. I will not accept contact through e-mail or Facebook.When you get the ok to send your product back, & when I receive the merchandise via FED EX ONLY & it’s in the same shape as when I had originally shipped it, I’ll then be happy to make a return or an exchange. ON CUSTOM ORDERS: I’m fair. Each customer will be taken as a case by case basis.
Breakage
If anything breaks in the shipment process, you’ll need to notify me within 3 days. I’ll be happy to remake the broken pieces in a timely fashion.
Shipping & Turnaround Time
Turnaround time depends on how busy I am. I’m not a next day service, because most of what I do is custom & handmade. If it’s a reasonable order that you want & it’s a reasonable time frame, I’ll get it done. Most orders that are 4 -12 pieces usually takes me 5–10 DAYS.Any order over 12 pieces will usually take me 2-3 WEEKS.
On my items that are on hand & already made, I can usually send out that day or the NEXT day.
I ship FED EX on most items.Shipping will vary depending on amount, weight, where you are & if you want it shipped faster than ground.
Payment
If you’re not comfortable giving payment information via computer, please call me at 940.391.7546. I’ll be happy to take your order &/or your payment over the phone. I take checks, Mastercard, Visa, Discover, Paypal & good ‘ol cash if you’re local.
Enter the email address used when you purchased your products, along with your order number, to view your order details.
If you are interested in custom glassware, please leave your info & I'll be happy to contact you. I can then do the order over the phone.
